Rasonic Shop has order ALBA to provide statutory removal services for scheduled collectors.Customers purchase regulated electrical appliances including air conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and monitors.You can request to arrange free removal of the same type and quantity of old electrical appliances as purchased. Generally, removal service can be arranged and free of charge within 3 days after delivery or installation, please refer to the following terms for details.
1. Applicable conditions:
Customers who purchase from our company the regulated electrical appliances specified in the “Product Eco-responsibility Ordinance”, including air conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and monitors, you can request to arrange the same type and quantity product to enjoy the free removal service. (must be of the same kind of regulated electrical appliances)
2. Removal location :
Applicable to any address in Hong Kong.
3. Selection period:
(a) Customers can sign the "Statutory Removal Service Selection Record" at the time of purchase; or
(b) Call us to make a request within 3 days after the transaction, and the removal service will be abandoned if the time expires.
4. Removal Service Hour:
(a) Under normal circumstances, 3 working days must be reserved for moving services.
(b) On the specified date go to the specified place remove the old machine which by customer.
(c) Closed on Sundays and public holidays.
5. Matters needing attention:
(a) The removal service is handled separately from the delivery and installation service. The old machine which a waiting to be removed can be removed earlier as needed, or stored in the removal location for a short time, and removed later. Customers can arrange the detail with the staff.
(b) Once removaled, old machine will not be returned.
(c) Old parts must be placed independently, separated from any device, connection system, or storage location with obstacles.
(d) If the old machine has serious sanitation problems (for example: there are rancid residues, cockroaches, ants), the staff has the right to refuse to remove the old machine, and consumers will no longer enjoy free removal services.
(e) If the customer needs to change the agreed place or time of the removal service, please call to notify us within at least 2 working days.
(f) In case of Black Rainstorm Signal / Storm Signal No.8 or above, the removal service will be suspended and another arrangement will be made.
(g) At the agreed removal time, due to traffic or weather conditions, or other factors there are delays, suspensions or reschedules, we will not bear any responsibility.
(h) The personal data of customers and contacts is only used for the removal service. The company will comply with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).
(i) In case of any disputes, the company reserves the final decision.